Terms of service

1. Who we are

This online store (arkebeauty.com) is operated by Primera BV, trading as ARKE Beauty, Kapelstraat 101, 2570 Duffel, Belgium, company and VAT number BE 1037.889.706, e-mail info@arkebeauty.com (“we”, “us”).

2. Scope

These terms apply to every order placed on this website, by consumers and by professional customers. By placing an order you accept these terms. Where a provision applies only to consumers or only to professional customers, this is stated.

3. Products and information

We describe our products as accurately as possible. Colours and packaging may differ slightly from the photos. Product descriptions are general cosmetic information and are not medical advice. Always read the ingredient list and usage instructions on the packaging, and perform a patch test if you have sensitive skin or known allergies.

4. Prices

Prices for consumers are shown in euro and include Belgian VAT (21%). Delivery costs are shown separately at checkout before you confirm your order. Prices for approved professional accounts are shown when logged in. We may change prices at any time; the price shown at the moment of your order applies.

5. Orders and contract

The contract is concluded when we confirm your order by e-mail. We may refuse or cancel an order in case of an obvious pricing error, suspected fraud, or if a product is no longer in stock; any amount already paid is then refunded in full.

6. Payment

Payment is made online at checkout using the payment methods offered (such as bank card, Bancontact or iDEAL). Payments are processed securely by our payment providers; we never see or store your full card details. Professional customers may be offered payment by invoice after approval.

7. Delivery

We deliver within the European Union. Delivery times and costs are listed in our Shipping Policy and at checkout. Delivery times are indicative. If your order is delayed significantly, we will inform you. The risk of loss passes to the consumer upon delivery.

8. Right of withdrawal (consumers)

Consumers have a 14-day right of withdrawal as described in our Refund Policy. For hygiene reasons, sealed cosmetic products that have been opened after delivery cannot be returned (Article VI.53, 5° of the Belgian Code of Economic Law). The right of withdrawal does not apply to professional customers.

9. Warranty and complaints

Consumers benefit from the legal warranty of conformity of two years. Please report any defect, damage or incorrect delivery as soon as possible, preferably within 7 days of noticing it, at info@arkebeauty.com. We will offer a replacement or refund.

10. Professional accounts

Professional accounts are reserved for registered beauticians, skin therapists, clinics and salons. We may request proof of professional activity and may approve, refuse or close a professional account at our discretion. Professional products are intended for use by trained professionals only. Wholesale prices are confidential and may not be shared publicly.

11. Liability

We are not liable for damage resulting from incorrect use of products, from failure to follow usage instructions, or from allergic reactions to declared ingredients. Nothing in these terms limits our liability where this is not permitted by law.

12. Personal data

We process your personal data in accordance with our Privacy Policy.

13. Applicable law and disputes

These terms are governed by Belgian law. In case of a dispute, please contact us first so we can find a solution together. Consumers may also contact the Belgian Consumer Mediation Service (consumentenombudsdienst.be). Mandatory consumer protection rules of the consumer’s country of residence remain applicable. For professional customers, the courts of Antwerp (division Mechelen) have exclusive jurisdiction.

Last updated: 30 September 2026